Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,241 Reviews)
Rating breakdown 149,241 reviews
5 Stars
97,753
4 Stars
28,049
3 Stars
10,432
2 Stars
5,404
1 Star
7,603
85%of customers recommend this product.
(
52,646 out of
61,781)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
3
Not as user friendly or trustworthy as Turbotax
on April 22, 2025
Posted by: Newuser123456
from San Antonio, TX
Verified Purchase:Yes
Initial e-file did not transmit the first time. After noticing the funds had not been withdrawn from the bank, we had to re-file. Unfortunately it was already past tax deadline. It was difficult to go back to a certain part of a section to change something, having to start at the beginning of that section each time and click my way page by page until I reached the part I needed to edit or review.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Andrea, Social Media Team, April 24, 2025
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Bob27272727272737
from Ma
Verified Purchase:Yes
Unfortunately this software is severely lacking and has not improved at all over many years. Automatic updates do not work and I have to download them from the web. Even though I buy deluxe and state, the app does not understand I already paid for state and asks me for more money. Printing does not work. I am forced to unload my print driver and print to a pdf that I can print from an app that actually works.
Value
2
Response from HRBlockBy Joy, Social Media Department, April 22, 2025
Hi, thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Tampa, FL
Verified Purchase:Yes
I buy H&R Block software every year and am never disappointed. Easy to use and links to many IRS forms/publications
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Joy, Social Media Department, April 22, 2025
Thank you for your positive feedback! We're happy to hear that you had a great experience at H&R Block. Your feedback motivates us to continue delivering excellent service, and we can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Wizegeezer
from Texas
Verified Purchase:Yes
We've used this software for many years. The interface stays consistent and is simple to install and use. We have a fairly complex return with dividends and retirement earnings but the software easily handles this.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy Asiya, Social Media Department, April 23, 2025
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Posted by: LESmft
from Las Vegas, NV
Verified Purchase:Yes
Works great for most tax items, however the input for any royalty income is terrible and I was unable to complete the return.
Cons: Hard to prepare
Value
4
Response from HRBlockBy Andrea, Social Media Team, April 23, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns and ensure your complete satisfaction. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: FlReturner
Verified Purchase:Yes
Could not file electronically irs rejected due to ev credit
Pros: Easy to prepare
Cons: Time consuming
Value
4
Response from HRBlockBy Andrea, Social Media Team, April 23, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from mass
Verified Purchase:Yes
This app is dated, even the bugs appear from year to year. Need an overhaul.
Pros: Easy to import documents
Cons: Time consuming
Value
2
Response from HRBlockBy Joy, Social Media Department, April 22, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: lakewood
from mi
Verified Purchase:Yes
had to buy twice, did not know that retrying pass word counted toward the number of federal returns. (forgot pw, and used all federal tax submissions)
Pros: Easy to prepare
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Joy, Social Media Department, April 22, 2025
Hi, thank you for taking the time to provide a rating! We appreciate your feedback and would like to ensure your complete satisfaction. Please contact our support team at 1-800-472-5625 so we can address any concerns you may have.
Written by a customer while visiting HRBlock