Not sure how anyone could do paper forms. I especially liked how it allowed me to compute my penalty. Consider adding an AI capability that would suggest possible items that were missed or were misaligned with typical returns. An example would be to remind people that the NJ Medical deduction might apply even if the Federal Medical deduction was not applicable. The cost of State electronic filing is disappointing.
Pros: Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Team, April 25, 2025
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
I had some difficulties with the program. A couple of numbers popped up and I had a hard time correcting it. I grouped my short term investment but long term was an issue. I don’t think it handled a short sale correctly.
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Eva, Social Media Team, April 25, 2025
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Underpayment calculation error from the software produced a letter from the IRS.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Eva, Social Media Team, April 25, 2025
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.