I've been using this product for several years with no problems. Easy straight forward process.
Pros: Easy to prepare, Easy to import documents, Fast
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Amy, Social Media Team, May 5, 2025
Thank you for sharing your positive experience with us! Your feedback is greatly appreciated, and we're grateful for your business. We look forward to serving you again soon!
16 years of using this platform without any problems. The last three years have been different though. It was fine until I tried to file the return and the software reported an error that prevented uploading the data to the software server. Rather than explain to me that the servers were busy the software lied and insisted that there was a problem on my end. This is the third year in a row that this has happened. It is annoying since I spent quite a bit of time troubleshooting my system only to find that I had been lied to about the problem and the upload eventually succeeded without any changes on my end. Probably won’t use this software again. Strike three, you’re out.
Response from HRBlockBy Andrea, Social Media Team, May 5, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
The program was overall easy to use and understand. There were some things that were difficult to find or understand. For instance, I could not easily locate where to insert interest earned on my mortgage escrow account as I did not receive a 1099 for it; it was just listed with my interest and property taxes paid.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, May 5, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!