Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,286 Reviews)
Rating breakdown 149,286 reviews
5 Stars
97,776
4 Stars
28,057
3 Stars
10,436
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,674 out of
61,814)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: None4321
from Maryland
Verified Purchase:Yes
I have used the software since the days it was called TaxCut. I am not going to purchase your software for 2026 and beyond.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Ashley, Social Media Department, April 22, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: DLR1947
from IN
Verified Purchase:Yes
The software works, but it is awkward to use and progress on the return is difficult to track. Instead of showing you the form being filled out, you just answer a bunch of random questions behind the curtain data is entered on a form without you seeing where it goes and what the effect of the entry is. I have used TurboTax and its predecessors for 40 years and it is MUCH more intuitive, and you see what is happening.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Ashley, Social Media Department, April 22, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: kp19
from Charlotte NC
Verified Purchase:Yes
good for general returns. Anything with an IRA is complicated and could not get to work without overrides. Retirement distributions are also challenging
Pros: Fast
Cons: Hard to import documents
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 22, 2026
We’re so happy to see that you had a good experience. We appreciate your business and thank you for the valuable feedback! Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Kob447
Verified Purchase:Yes
Works well overall. Failed to import data from Fidelity.
Response from HRBlockBy Ashley, Social Media Department, April 22, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from NM
Verified Purchase:Yes
Have used Block for years. It is always reliable getting through the tax regs.
Pros: Easy to prepare, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, April 22, 2026
We are so happy to hear about your positive experience! We appreciate your time & business and thank you for taking time out of your day to provide us with valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Clay5146
from Pennsylvania
Verified Purchase:Yes
I was disappointed that that the optional method to handle lump sum social security benefits was not available
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
Value
3
Response from HRBlockBy Sydney, Social Media Department, April 22, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Not bad, but software updates are never explained
on April 21, 2026
Posted by: Kevinski
Verified Purchase:Yes
It does the job. I have the Mac version.
My only complaints are:
1) The software has updates about every three weeks from Jan-April, right up to just before April 15. There is never any information available regarding what the update is about. Is it fixing bugs? Adding forms? This creates concern that if I file my return early (Feb or March), it might contain errors. HRBlock should clearly explain details of what’s in the updates.
2) The Backup feature never works, year after year.
My only complaints are:
1) The software has updates about every three weeks from Jan-April, right up to just before April 15. There is never any information available regarding what the update is about. Is it fixing bugs? Adding forms? This creates concern that if I file my return early (Feb or March), it might contain errors. HRBlock should clearly explain details of what’s in the updates.
2) The Backup feature never works, year after year.
Response from HRBlockBy Sydney, Social Media Department, April 22, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Dan McMullan
from Illinois
Verified Purchase:Yes
In general, the product is easy to use, but there are several strong annoyances and inefficiencies:
1) Review of Imported Information is a horrible process. When I import the information from my financial services provider, this contains hundreds of instances for stock sales, dividends, etc. The Review Requirement then requires dozens of keystrokes for each one to review and clear. This adds hours of mindless effort to complete.
1) Review of Imported Information is a horrible process. When I import the information from my financial services provider, this contains hundreds of instances for stock sales, dividends, etc. The Review Requirement then requires dozens of keystrokes for each one to review and clear. This adds hours of mindless effort to complete.
2) After completing the above, and clearing all exclamation points, this STILL left me with a data verification warning for all of these transactions.
Cons: Time consuming, Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, April 22, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock