Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,309 Reviews)
Rating breakdown 149,309 reviews
5 Stars
97,787
4 Stars
28,063
3 Stars
10,440
2 Stars
5,409
1 Star
7,610
85%of customers recommend this product.
(
52,687 out of
61,831)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: HP80
Verified Purchase:Yes
This version worked well for me in prior years, so it was a huge disappointment this year to encounter a fatal 1099 import error between my financial institution and the H&R Block servers... meaning I had to do a tedious 4+ hour manual input of over 100 transactions to get by. Even a month later after the filing deadline, and with this being "assigned a Case # and escalated to the highest level of Customer Support", it still appears unresolved. Would have been appropriate for HRB to at least offer a refund after this time-consuming issue was such a hassle this time!
Response from HRBlockBy Asiya, Social Media Department, May 8, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Improbable
Verified Purchase:Yes
Long time user of H&R Block. The last three years have increasingly difficult to maneuver. From my perspective, the program is a far cry from being “USER FRIENDLY” Each year I hope your format becomes less confusing. I honestly doubt whether I will purchase next year.
Response from HRBlockBy Asiya, Social Media Department, May 8, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Flaboyjim
from Florida
Verified Purchase:Yes
Even after download, it kept loading the online version. Finally, with telephone support, got it corrected.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Asiya, Social Media Department, May 8, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: majiec
Verified Purchase:Yes
gets the job done but no improvements over many years. In-app help is poor, phone support is abysmal, and every year there's a new and different problem. Additionally, it would be nice if after all these years it would actually fill out and calculate the Virginia 760C form instead of telling you to do it and input the final result.
Response from HRBlockBy Asiya, Social Media Department, May 8, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Florida
Verified Purchase:Yes
I have used this software to prepare returns for my family, for 10 years. This year there was 1 new item that baffled me, and I couldn't find the answer to how to treat it. Other than that, everything progresses through the returns logically and filing electronically is great!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, May 8, 2025
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Tocketeir
Verified Purchase:Yes
Been using for decades, this year it screwed up my wife’s HSA stuff. No more.
Response from HRBlockBy Andrea, Social Media Team, May 8, 2025
Thank you for taking time to provide feedback! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: TNTaxPayer99
from Tennessee
Verified Purchase:Yes
Worked as expected. No glitches transmitting this year.
Pros: Easy to prepare, Easy to import documents
Value
4
Response from HRBlockBy Asiya, Social Media Department, May 8, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: The wiz
from Fairfield CA
Verified Purchase:Yes
Once again the macOS version is sorely in need of help. The updater never worked, requiring manual download and installation of updates. The State module also failed to install after the auto download and required back and forth with support to get it installed and working. Please pay more attention to the macOS version, and work with Apple if necessary to get the security model right
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Andrea, Social Media Team, May 8, 2025
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock