Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,309 Reviews)
Rating breakdown 149,309 reviews
5 Stars
97,787
4 Stars
28,063
3 Stars
10,440
2 Stars
5,409
1 Star
7,610
85%of customers recommend this product.
(
52,687 out of
61,831)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
1
Not good
on February 5, 2026
Posted by: RJean7
from OH
I have done this software for 5 years and this year it is horrible . Seems way harder to get through the forms. When I went to save it, I could not find it. AI was not that helpful other than other years . I filed it and now I can't find my completed tax to see it it was accepted. I will try something else next time as this was not good!
Pros: Maximizes refund, Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Response from HRBlockBy Maria, Social Media Team, February 6, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Customer Rating
5
Awesome product
on February 5, 2026
Posted by: Barbie doll 69
from Aurora Il
I used to work for H & Block for 20 years in office, retired in 2020, and have used the software since then for 5 yrs, and I love how easy it is to use, I love using it and recommend it to anyone doing their taxes online.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy Max, Social Media Team, February 9, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
5
Easy to use!
on February 4, 2026
Posted by: vern15
I have been using H&R Tax software for years and have always been confident that the tax filing has been thorough and complete with the Federal and State always accepting the results!
Response from HRBlockBy Sydney, Social Media Department, February 5, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
3
on February 4, 2026
Posted by: Kent940
Mostly good but can't reopen returns to file them.
Cons: Time consuming
Value
2
Response from HRBlockBy Ashley, Social Media Department, February 4, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Great but one more feature is expected
on February 4, 2026
Posted by: Burns
Great product! I wish the eFiling for the State if free.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Ashley, Social Media Department, February 4, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
1
Terrible experience
on February 4, 2026
Posted by: Neonl
from florida
Terrible experience with the H&R Block Mac app. It offers zero guidance, making it no better than filing paper taxes. The app lacks a document upload feature for auto-filling, and many field names don't match the actual tax documents.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
Value
1
Response from HRBlockBy Ashley, Social Media Department, February 4, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
software needs work
on February 3, 2026
Posted by: Errors
Errors made by software, very difficult to navigate back to correct.
uploading W2 from photo from cell phone (option given by software) is where errors occurred..
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Ashley, Social Media Department, February 4, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Great product
on February 3, 2026
Posted by: John9313
from Florida
Very easy to use and very helpful on different tax questions.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, February 4, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock