Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,236 Reviews)
Rating breakdown 149,236 reviews
5 Stars
97,750
4 Stars
28,049
3 Stars
10,431
2 Stars
5,403
1 Star
7,603
85%of customers recommend this product.
(
52,644 out of
61,778)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
1
double charge
on February 7, 2026
Posted by: ebdresgh
from sm
charge me twice every year.Everytime I paid ask me for an update, after update the system charge me again.every year I have to do a claim on my bank.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Lexis, Social Media Team, February 8, 2026
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Accuracy Review is Trash
on February 7, 2026
Posted by: christob1234
from FL
i used to love the ease of this program, but my return this year was rejected multiple times without providing a reason. it passed all the reviews, accuracy checks, etc. Zero errors. How can it get rejected then?!?! and on top of it all, not provide me a reason as to WHY!?
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Lexis, Social Media Team, February 8, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Can't e file state return.
on February 7, 2026
Posted by: bob2800000
Never again. Federal was fine but unable to e file state return.
Response from HRBlockBy Lexis, Social Media Team, February 8, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
software
on February 7, 2026
Posted by: cocker
from Michigan
Your software stinks! It won't let me file, it keeps telling me to update which I have 7 times!. Can't seem to get any help.
Cons: Hard to prepare
Value
1
Response from HRBlockBy Lexis, Social Media Team, February 8, 2026
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
2025H&R Block Tax software
on February 6, 2026
Posted by: wrm60
The software was better than prior years. Due to computer changes, had to reenter the information. Found it difficult to download forms from various vendors.
Response from HRBlockBy Asiya, Social Media Department, February 7, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
3
Works but had an Issue with unflagged draft forms.
on February 6, 2026
Posted by: mk_long time user
from CA
Program is easy to use; however it ran me through the program, questions etc., set me up to E-File, both Fed and CA state. Then after all that;; when I tried to print return it told that forms were still draft and not to file, after I already did. Would have been nice to know that before I filed. Rep said that I should have read all the release information. My mistake, and I will own it however if the system is going to warn you not to do something, don't have it at the end after you already did it. Awaiting to see if I have to submit an amendment.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Asiya, Social Media Department, February 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Troubles
on February 6, 2026
Posted by: Reedsong
from CA
I made an error which required a 1040x amend. H& R provides a way to process this but their updates precluded the completion--once the update passed, a new update was required! More waiting. I will likely need snail mail to complete taxes.
No, I would not recommend this to a friend.
Response from HRBlockBy Lexis, Social Media Team, February 8, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Problems
on February 6, 2026
Posted by: TomRF
from Missouri
Having many problems loading and retrieving this program. Used up all my allowable downloads and could not try to load it on another computer. could not find a phone number to call for support.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Lexis, Social Media Team, February 8, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock