Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,304 Reviews)
Rating breakdown 149,304 reviews
5 Stars
97,785
4 Stars
28,062
3 Stars
10,440
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,684 out of
61,827)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: David frm Z
from U.S.
Verified Purchase:Yes
Disappointed that downloads from Schwab and Merrill would NOT work. Both of them said the problem was with your software.
Pros: Easy to import documents
Cons: Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, February 28, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
2
Limited Use for People Who Work in Multiple Cities
on February 28, 2026
Posted by: RLM7003
Verified Purchase:Yes
Desktop software does not allow entry of more than 4 cities for local taxes withheld from W-2. With many workers, especially those in the construction industry working at multiple job sites during the year, it makes the software unusable. Should be able to add additional city rows as needed.
Pros: Easy to import documents
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Department, February 28, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
4
Great software but extra costs are too high.
on February 28, 2026
Posted by: Anonymous
from Columbus, OH
Verified Purchase:Yes
I bought the software back in October. I just finished my taxes and the software did a great job except for connecting to my institutions to import tax documents. Also, the cost of the Fed, State and filing fees are way too high.
Pros: Easy to prepare
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Max, Social Media Team, March 1, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Ohio
Verified Purchase:Yes
Easy to use. Retrieved my data from the previous year
Pros: Easy to prepare
Value
5
Response from HRBlockBy Max, Social Media Team, March 1, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Keith350
Verified Purchase:Yes
We've been using H&R Block for several years now and we find the tax software easy to use and complete.
Response from HRBlockBy Max, Social Media Team, March 1, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
They should STOP CHARGING FOR STATE EFILE!!!
on February 28, 2026
Posted by: Gbsterling
from Sterling, MA
Verified Purchase:Yes
The accuracy revue tends to turn up non-problems. It's often difficult to figure out what they are talking about. I really resent the big charge for state efile.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
2
Response from HRBlockBy Eva, Social Media Department, February 28, 2026
Thank you for taking the time to provide a rating! We appreciate your feedback and would like to ensure your complete satisfaction. Please contact our support team at 1-800-472-5625 so we can address any concerns you may have.
Written by a customer while visiting HRBlock
Customer Rating
3
Some easy, some difficult/frustrating sections.
on February 28, 2026
Posted by: Gladitsoverlaurie
from Oregon
Verified Purchase:Yes
This was my first time with your program. Much difficulty. No way to report that my RMD was given directly to my church. Some figures were imported from my financial company with no explanation making it look like I had huge capital gains (the amounts were NOT taxable, but looked like they were.) Your AI person was almost useless until it directed me to a human chat. On the plus side, I like electronic filing and I believe next year will be easier. At least I hope so.
Pros: Maximizes refund, Easy to import documents
Cons: Time consuming, Hard to prepare
Response from HRBlockBy Eva, Social Media Department, February 28, 2026
Thank you for taking the time to rate your experience with us. We appreciate your feedback and your business. While we aim for 5-star satisfaction, we're always looking for ways to improve. If there's anything specific you'd like to share with us to help us better meet your expectations, please don't hesitate to reach out to our support team at 1-800-472-5625.
Written by a customer while visiting HRBlock
Posted by: Jeff30
from Yorktown, Virginia
Verified Purchase:Yes
I have been a loyal customer for over 20 years. The overall experience has been good, reliable, and accurate. BUT...experience with the state software package (Virginia) is not satisfactory. Virginia interview for Deductions to Income is incomplete for Education Contributions (529 Plans). Interview has a single amount but Virginia requires an itemized list of each separate account on Schedule ADJ and ADJS (if more than 3). Program does not allow any itemization only a single total which could cause an audit or loss of deduction. I opened a HR help desk trouble ticket 24 FEB 25 and have heard nothing on a solution. Without the fix the State package I purchased is worthless for filing my Virginia taxes.
Pros: Easy to prepare
Cons: Doesn't maximize refund
Value
3
Response from HRBlockBy Eva, Social Media Department, February 28, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock