Usually, I have it back within a week or so. But now it’s been almost a month since I filed my taxes. Is something wrong?
Pros: Easy to prepare, Maximizes refund
Value
3
Response from HRBlockBy Eva, Social Media Department, February 28, 2026
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
I’d wait until April 15th to do my taxes if I couldn’t use H&R Block software. Instead, I file early February every year. I’ve been using Block software for over 10 years and it makes the process much easier. I always feel assured that my taxes are done correctly.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 1, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Was unable to import 2024 tax file to 2025 program. Then once completed 2025 and filed Federal and CT state the 2025 tax file will not open and indicates it is also corrupted. Have used H&R software for years and this is the first time I've been unable to access my tax files after completion.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Department, February 28, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
I have used this for over 20 years without any issues. I have never tried any other tax software so I don't have any way to compare. I don't have any W2 income, no investments, and own my home outright (retired over 20 years) and I really don't need the Deluxe but the Basic does not include state filing. I don't know why they don't sell Basic with State.
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Max, Social Media Team, March 1, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!