Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,299 Reviews)
Rating breakdown 149,299 reviews
5 Stars
97,782
4 Stars
28,062
3 Stars
10,438
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,681 out of
61,822)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Done2025
from Mi
Verified Purchase:Yes
More efficient then reading tax code, but after many many years of use the software still asks me about credits and deductions it knows I don't qualify for due to age, AGI, or dependents. It doesn't take AI, but it would take more coding then just slapping on more questions when the tax code changes.
Pros: Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Abigail, Social Media, March 2, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: TA11
Verified Purchase:Yes
Like the software I’ve used for years! Last two years problems with the state return. Got errors on my brokerage worksheet saying needed tax id. No place to enter it and those errors made me have to mail state USPS. I couldn’t efile both together. Not sure if the problem was with software or my state revenue IT department?
Pros: Easy to prepare, Easy to import documents, Fast
Value
5
Response from HRBlockBy Abigail, Social Media, March 2, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Caesarrules61
from Virginia
Verified Purchase:Yes
I have used this for years to complete our tax returns. It is simplicity defined. A great product.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Old2026
from NC
Verified Purchase:Yes
I have been using the software for 15 years and would recommend it for everyone.
Pros: Easy to prepare
I would recommend this to a friend!
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Pam439
Verified Purchase:Yes
I have purchased this every year for at least 20 years. Very easy to use. Will continue to purchase.
Pros: Easy to prepare, Fast
Value
5
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: EMcSquared
Verified Purchase:Yes
This year’s version of the software was definitely NOT ready for release. It was filled with bugs, glitches and failures. It would not recognize last year’s .T24 file and could not import from it. The interviews, especially for the new tax law sections, were disjointed and unclear. Some fields in supporting work sheets were incorrectly filled in by the software. Worst of all, human support has been taken away and replaced with an AI that really an AS: actual stupidity. It looked as if some had taken the most “Frequently Asked Questions” and created an AI that randomly sent back one of the ten standard answers, hoping one of them fit the question. ALL of my AI responses were either irrelevant to my question or “I am unable to answer your question”.
I will probably use H&RB again next year just because all my old files are in your format. But if the same problems continue, I would doubt that you will have any returning customers after 2027.
A terrible disappointment.
I will probably use H&RB again next year just because all my old files are in your format. But if the same problems continue, I would doubt that you will have any returning customers after 2027.
A terrible disappointment.
Response from HRBlockBy Abigail, Social Media, March 2, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: tshirtlady
from virginia
Verified Purchase:Yes
i have been using this software for years and i like how easy it is to use
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Doc Falcon
from New Jersey
Verified Purchase:Yes
Software was intuitive and helped me to finish the Fed and State returns without any difficulty in a timely manner. Thank You. Will probably be looking to your service again next year.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Abigail, Social Media, March 2, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock