Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,298 Reviews)
Rating breakdown 149,298 reviews
5 Stars
97,782
4 Stars
28,061
3 Stars
10,438
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,680 out of
61,821)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Anonymous
from North carolina
Verified Purchase:Yes
Been using hrb software for many years. Easy to use for filling outyour taxes.
Price keeps going up but what isn't.
Price keeps going up but what isn't.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from New Jersey f
Verified Purchase:Yes
The tax program was very good. I have been using your program for years. The issue is when I filed the state program your system charged me 3 times for 1 filing. A credit should have been credited immediately.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Crazy_Dave
from Winston-Salem NC
Verified Purchase:Yes
The software was adequate for the purpose. I have used Block software for several years now, having switched over from Tax Cut when the latter became considerably more expensive. The conversion was easy, the software handling all file conversion from the competing product. Now that they a back near price parity I may rethink that decision next year.
Block requires a still familiarity with how to complete your tax forms, and for user to enter some information in duplicate places.
I bought my Block software directly from the Block site. Nevertheless I was not emailed the download link. Following a lengthy call to customer service I was emailed a subsequent link that didn't work. Third try is the charm I guess.
Then I had a technical problem, admittedly it was ultimately my error, but the software wouldn't run. After a call to technical help all I could get was a bot. Eventually I fought my way to the queue for a person. I was promised a call back "within 60 minutes." Days went by with no call. Again after fighting my way past the bot I opted to wait on the line for a human agent.
The agent had no idea what to do, and worked her way through a service manual. After an hour of trying one thing after another and multiple reboots, we finally got it solved.
I was ready to just uninstall Block software and just pay for another competitor product.
Block requires a still familiarity with how to complete your tax forms, and for user to enter some information in duplicate places.
I bought my Block software directly from the Block site. Nevertheless I was not emailed the download link. Following a lengthy call to customer service I was emailed a subsequent link that didn't work. Third try is the charm I guess.
Then I had a technical problem, admittedly it was ultimately my error, but the software wouldn't run. After a call to technical help all I could get was a bot. Eventually I fought my way to the queue for a person. I was promised a call back "within 60 minutes." Days went by with no call. Again after fighting my way past the bot I opted to wait on the line for a human agent.
The agent had no idea what to do, and worked her way through a service manual. After an hour of trying one thing after another and multiple reboots, we finally got it solved.
I was ready to just uninstall Block software and just pay for another competitor product.
Pros: Easy to import documents
Value
3
Response from HRBlockBy Tra Social Media Team, March 3, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Good product. However have state remember property id number.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
Value
5
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: No help when ask
from Arkansas
Verified Purchase:Yes
I had a problem uploading some info. The one I chatted with was no help.
Cons: Hard to import documents
Value
4
Response from HRBlockBy Tra Social Media Team, March 3, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
3
Meh - does the job, better with small improvements
on March 2, 2026
Posted by: ElToro415
from Nor Cal
Tiny light gray lettering on white background is not user friendly for this type of task.
Overall, it was fairly easy to use, but found it subpar to navigate between forms/questions, and the back button sometimes would seem to take me to somewhere other than the prior page.
Would like to see a graphic on the side showing where I am in the process. A few other simple nice-ities would improve my rating.
I will take a deeper look at their competitors for 2026, beyond the basic matrix of comparators.
Pros: Fast
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Tra Social Media Team, March 3, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from PA
Verified Purchase:Yes
The many years on record that I have used your software says it all! Thanks
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
Great Useful Features, from start to finish !!!
on March 2, 2026
Posted by: Tax Payer 1107
from Middletown DE.
Verified Purchase:Yes
Have been using your tax software for years.
It allows you to glide your way through smoothly, guiding you as you use the software. It also interfaces with the previous year H&R software and automatically brings over pertinent information needed for the current return.
It allows you to glide your way through smoothly, guiding you as you use the software. It also interfaces with the previous year H&R software and automatically brings over pertinent information needed for the current return.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
3
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock