I have an ongoing problem with the program. It always tells me that I have to add a statement to give to New Jersey, telling them why the state interest income differs from the federal interest income, but does not tell me what the program does to come to those two numbers.
Pros: Easy to prepare
Value
4
Response from HRBlockBy Maria, Social Media Team, April 27, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Easy to use. I like the question and answer process
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, April 27, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Have used this software for many yrs. I'd like to have several features in 2026 software to include a "ZOOM" command, ability to print any page @ will, & make AI better & more informed about tax questions about how to handle....... (example 1098 T & 1099 Miscellaneous).
Pros: Easy to prepare
Cons: Hard to import documents
Value
4
Response from HRBlockBy Asiya, Social Media Department, April 27, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
The tax program itself works well. The online Help is TERRIBLE! It uses AI to provide help. Both of the 2 questions I asked were not answered! In the past the software had help within the program itself.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Maria, Social Media Team, April 27, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
I've used your tax software for many years and the one thing that bugs me is, u say I have no errors but when I go to submit the return there is always one or two errors that were not there before. Fix your program to catch all errors before final review.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Maria, Social Media Team, April 27, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.