Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,298 Reviews)
Rating breakdown 149,298 reviews
5 Stars
97,782
4 Stars
28,061
3 Stars
10,438
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,680 out of
61,821)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Anonymous
from Tennessee
Verified Purchase:Yes
I have used HR block for at least 10 years. It seems to do normal taxes ok but is not easy to use when you have a form you don't understand. The interview is ambiguous. it has not improved over the years. It should contain a roadmap so you have an idea what order things will be entered. It does 1099-int and 1099-div ok but goes brain dead for 1099-R. Navigation from a go to back to where you were is nearly impossible.
Cons: Time consuming, Hard to prepare
Value
1
Response from HRBlockBy Eva, Social Media Department, March 10, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Indiana
Verified Purchase:Yes
The have used this product for years. It is easy to import documents and follow the directions.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 11, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Chuck 162837
from Grand Rapids, MI
Verified Purchase:Yes
Overall I'm happy with the software. There were a few spots that that seemed more complicated than they needed to be. In the end it got my taxes done and turned in. So I'm happy.
Pros: Maximizes refund, Fast
Cons: Hard to prepare
Value
4
Response from HRBlockBy Eva, Social Media Department, March 10, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: 2026 tax prep
Verified Purchase:Yes
Word of mouth purchase. Happy overall. Itemized deductions and all categorizations would have been less confusing with more explanations would have possibly made it easier and more confident to file taxes on our own vs a cpa.
Pros: Maximizes refund
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, March 9, 2026
We’re so happy to hear about your good experience! We appreciate your time & business and thank you for the valuable feedback! Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Rich7657
from Denver, CO
Verified Purchase:Yes
Bought after bad experience with TurboTax, hoping for a better product. So far, just average. I had to send my return out with an outstanding caution because your programers appear to have made assumptions that do not hold up to reality, with no way for the user to correct them. Also, loading the software, doing my return and attempting to send, it suddenly decided it was not up to date and it had to do that before I could finish sending.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sierra, Social Media Department, March 11, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: ShellJ
from Des Moines Iowa
Verified Purchase:Yes
This is the best tax software I’ve used. It’s easy to use and understand.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, March 10, 2026
We’re so happy to hear you had a great experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: GABE33
from MI
Verified Purchase:Yes
I bought this in Dec but better deals came along after. I should have waited.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, March 9, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Centennial, CO
Verified Purchase:Yes
PLEASE...make a big deal about entering your NEW(for the current year) IRS IDENTITY Protection Pin. I totally forgot to get new pins and entering them next to the signature box is MANDATORY. I had my return rejected twice for not entering my pins, for both for me and my spouse. Also...for Mutual fund Dividends Make a note to us that U.S. derived dividends MAY be state tax free.
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Eva, Social Media Department, March 10, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock