Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,298 Reviews)
Rating breakdown 149,298 reviews
5 Stars
97,782
4 Stars
28,061
3 Stars
10,438
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,680 out of
61,821)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Joe 12345
from Ohio
Verified Purchase:Yes
There was an error on the program that was corrected later on an update. All worked fine. However when I called about the update the two people I spoke with did not seem to understand what I was explaining. They seemed to have little knowledge of the program and were trained only to give answers to simple questions. Fair enough if you can't train everyone on everything however the agents could at least be trained to listen carefully and know enough to document the right information so someone else could see it. I did receive an e-mail update however the instructions were very basic and provided no new information.
I would recommend this to a friend!
Value
3
Response from HRBlockBy Eva, Social Media Department, March 10, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Asdfghjkl54321
Verified Purchase:Yes
Generally good software, but it took longer than Turbotax to resole a problem with the 1116 Form - stioll not done. Turbotax fixed the problem last week.
Response from HRBlockBy Eva, Social Media Department, March 10, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Yorkville, Illinois
Verified Purchase:Yes
I Have been using H&R block Tax Software for many many years and i have never experienced any issues.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, March 10, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: BC80
Verified Purchase:Yes
I've been using H&R Block software for 10+ years and it has met my needs with no problems.
Response from HRBlockBy Eva, Social Media Department, March 10, 2026
Thank you for being a loyal H&R Block customer over the years! We’re thrilled to hear you had a positive experience and truly appreciate your continued trust and valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Yoda1944
from south central MS
Verified Purchase:Yes
This is my first--I have been using TutboTax so it was a little different.
Pros: Easy to import documents
Cons: Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Eva, Social Media Department, March 10, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Don194
from Waukesha, WI
Verified Purchase:Yes
Have been using H&R Block Deluxe for many years. It is always a quality product and very easy to use. The process is like an interview for specific information that's needed for the tax forms. The questions are worded to be simple to understand. There are details if you need more information on a given topic.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, March 10, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Central PA
Verified Purchase:Yes
I've been using this software for over 20 years and find it practical and reliable for completing federal taxes; the e-file option is great.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, March 10, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Dbrooks
from Louisville Kentucky
Verified Purchase:Yes
As a longtime user, I found this year’s version easy to use with one exception. During the check for errors, the guidance for correcting an entry on a form was not clear. I found I had to enter leading zeros to a number. That guidance would have been more helpful during data entry. A
Pros: Easy to prepare
Value
4
Response from HRBlockBy Eva, Social Media Department, March 10, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock