Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,286 Reviews)
Rating breakdown 149,286 reviews
5 Stars
97,776
4 Stars
28,057
3 Stars
10,436
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,674 out of
61,814)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Anonymous
Verified Purchase:Yes
I have used the Deluxe program for at least fifteen years and have become very familiar with it. I'm an DIY investor so over the years my tax issues can get a little complicated. As stated, I've learned to work around some deficiencies especially in the state program. However, I have recommended the program to both my sons and they are now both using it on an every year basis.
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 30, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from New Mexico
Verified Purchase:Yes
TaxCut made a big error in my State Tax.
I filed early on March 12 2026 to avoid someone filing a fraudulent return in my name. Weeks after I filed, an update to my state was released. This later update significantly reduced my refund due to a major calculation error in the release version I used for my filing.
I don’t think I can or should file on the early side, for fraud protection, in late March, with TaxCut. Apparently, they don’t get it right until just before April 15th. Ick. It’s too risky that there could be a major foul-up in their software…unless I wait to file later in April.
I filed early on March 12 2026 to avoid someone filing a fraudulent return in my name. Weeks after I filed, an update to my state was released. This later update significantly reduced my refund due to a major calculation error in the release version I used for my filing.
I don’t think I can or should file on the early side, for fraud protection, in late March, with TaxCut. Apparently, they don’t get it right until just before April 15th. Ick. It’s too risky that there could be a major foul-up in their software…unless I wait to file later in April.
Cons: Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Ashley, Social Media Department, April 30, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
No Help available
on April 29, 2026
Posted by: tom3k8
Completed taxes sucessfully and e-filed both state and federal returns. NOT SURE IF RETURNS WERE EVER TRANSFERRED TO IRS. Status screen shows NOT FILED.
THERE IS NO ONE TO SPEAK TO. Did my taxes get filed or not. As of April 29, I still don't know!! HELP
THERE IS NO ONE TO SPEAK TO. Did my taxes get filed or not. As of April 29, I still don't know!! HELP
Response from HRBlockBy Ashley, Social Media Department, April 30, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: GAG75
from Covington, LA
Verified Purchase:Yes
I have used this software since 2019. Up to now I have been very satisfied. Trying to enter deduction for "Home Office Expenses" has been frustrating. In one direction using Form 8829 and Schedule C does not work. Form 8829 looks nothing like the IRS Form 8829. Under the HELP/Questions I am told not to use form 8829 but use IRS Form 587 and input the deduction on schedule F? Maybe the Premier version works better.
Pros: Easy to prepare
Cons: Doesn't maximize refund
Value
4
Response from HRBlockBy Ashley, Social Media Department, April 30, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: gregRRR
from California
Verified Purchase:Yes
I've used this tax software every year since starting my own business in 2014. The user interface is easy to use and the interview process is easy to follow to generate accurate income/expense/investment reporting. I also like that it retains info from the previous year for easier data updates.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, April 29, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Lenny Schmutz
from TX
Verified Purchase:Yes
There were some areas where the explanation was unclear.
One spot in the final review that kept telling me to uncheck the box but there was no box on that page to uncheck. I logged in and out several times and it finally let me finish the review. Overall the program did not seem fluid. This is my first time to use anything but TurboTax. I’m not impressed but the price was great. I guess I got what I paid for.
One spot in the final review that kept telling me to uncheck the box but there was no box on that page to uncheck. I logged in and out several times and it finally let me finish the review. Overall the program did not seem fluid. This is my first time to use anything but TurboTax. I’m not impressed but the price was great. I guess I got what I paid for.
Value
2
Response from HRBlockBy Ashley, Social Media Department, April 30, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Woodbridge, VA
Verified Purchase:Yes
I had a good deal of trouble getting logged on, but your people, especially a guy named Brad, were terrific.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sydney, Social Media Department, April 29, 2026
We’re so happy to hear about your good experience! We appreciate your time & business and thank you for the valuable feedback! Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
5
A better easier version Made for first time user
on April 29, 2026
Posted by: ET55
from Pacifica, Ca
Verified Purchase:Yes
Less technical less complicated than last year version, Instructions are easier to follow
Pros: Maximizes refund, Easy to import documents, Fast
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 29, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock