Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,295 Reviews)
Rating breakdown 149,295 reviews
5 Stars
97,782
4 Stars
28,058
3 Stars
10,438
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,678 out of
61,819)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: iamTKS
from Florida
Verified Purchase:Yes
I have used this product for years and was always happy with the results. But this year, the program often jumped back and made me do the same interview questions again and again. Also, it was not sufficiently complete when explaining how to claim energy credit for efficient windows.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Max, Social Media Team, March 15, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Ann ARBOR, MI
Verified Purchase:Yes
I have used this software for about ten years. I am very satisfied with the product. I love the step by step guide.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 13, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Posted by: Ramondo
from PA
Verified Purchase:Yes
Works great. There was a problem with the PA state uninstalling in 2024 and 2025 programs for unknown reason. Needed assistant to download.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sierra, Social Media Department, March 13, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Written by a customer while visiting HRBlock
Customer Rating
1
Don't waste your money
on March 12, 2026
Posted by: Unsatisified customer
I thought I had e-filed three different times. Your messages seemed to indicate that I had. When my return was not there after 3 weeks, I went back into the file and checked e-file status. I got the message you have not filed. I followed all the step and submitted the file. I went back this evening and got the message I had not filed. I walked through everything again and tried to file and looked to have succeeded, but when I checked the status, I was told I had not filed. After following some unclear directions, it took another 3 tries to finally get the message that I was filed. It should not be this difficult. When I get the message all is good and click e-file submit, it should file and if there is a problem, it should be clear that the filing was not done - not wait a few days to see if it worked.
Cons: Hard to prepare
Value
1
Response from HRBlockBy Tra Social Media Team, March 13, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Louisville, KY
Verified Purchase:Yes
Overall good product, but clunky with difficult sections, specifically 1099-B and the ability to correct easily correctable errors that the program should do without user input..
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Tra Social Media Team, March 13, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Fbp68
from Germantown, TN
Verified Purchase:Yes
A basic return. This the last of decades of returns filed through H&R. Totally satisfied as for every year.
Pros: Easy to prepare, Fast
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 13, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from HOUSTON, TX
Verified Purchase:Yes
I continue to be disappointed with the simple-minded print function that requires the printing of 7 useless pages of Schedules 1, 2, & 3 along with Form 1040. I always file electronically. I should have the option of not printing these empty 7 pages for my personal file copy.
Pros: Easy to prepare
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Max, Social Media Team, March 15, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Grock57
Verified Purchase:Yes
I have been using h&r for 10 years. It works well.
Response from HRBlockBy Sierra, Social Media Department, March 13, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock