Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,295 Reviews)
Rating breakdown 149,295 reviews
5 Stars
97,782
4 Stars
28,058
3 Stars
10,438
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,678 out of
61,819)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Gfms
from NY
Verified Purchase:Yes
Every year it’s been an hours long struggle to get expert human assistance from Block. I get shipped from department to department when I need clarification re: how to answer prompts in the software. Finally, this year I resorted to speaking with someone at the IRS for help with a concern. I
wish Block would be more user friendly and make it easier to get expert human help.
wish Block would be more user friendly and make it easier to get expert human help.
Pros: Fast
Cons: Time consuming
Value
3
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Ohio
Verified Purchase:Yes
I have used this software for many years to complete taxes. It is easy to use and easy to update any xhanges you have from year to year.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
Not as many in features that was in prior years
on March 13, 2026
Posted by: Anonymous
from Fl
Verified Purchase:Yes
I am unhappy when I import the prior year data. It messed up my personal data and it didn’t carry forward my prior years data
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Thor2
from nh
Verified Purchase:Yes
Generally I have been very satisfied with the program. have not checked out forms for 702 reporting. ? would would be a five if there was guidance on that.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 15, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: BruceMcE
from Bel Air, MD
Verified Purchase:Yes
I have been using your software for at least 15 years and have found it to be easy to use and informative. This year I ran into a problem doing my son’s return regarding the filing of a Form 1099, Cancellation of Debt, by a creditor where the creditor had abandoned further efforts to collect on the debt. My son had genuinely contested the debt at all times prior to the creditor’s filing and had supporting documents to prove it. The software did not allow me to note this on Schedule 1, Line 24z, and offered no help through AI, chat help, or other resource any advice that would enable me to do so. As a result, I had to go to the IRS site and complete, with the appropriate modifications, Form 1040 and Schedule 1. I recommend that, despite the rareness of this occurrence, that you modify your program to provide advice in this circumstance and allow the user to make entries appropriately addressing it. Thank you.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I have used this software for several years now and it just keeps getting worse. They have made it harder to understand and they keep trying to sell you stuff. If I wanted the state software, I would have bought it. If I needed a tax advisor, i would have hired one. It gets old.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from CT
Verified Purchase:Yes
I bought H&R Block software 2 months ago and have worked good, accuracy.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
We’re so happy to hear you had a good experience. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Georgia
Verified Purchase:Yes
I entered I'd of person (self,spouse)for every 1099. Then when I got to state (GA) I had to split income between self & spouse. Your program should have brought this forward from federal
I would recommend this to a friend!
Response from HRBlockBy Max, Social Media Team, March 15, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock