I bought this instead of turbo tax since it no longer runs on Windows 10. It was a bit more challenging since I have used TT for about 10 years, but I'm sure will be easier next year. One not so good thing was that my bank, Wells Fargo, N.A., was not listed as a financial institution that I could import data. Why?? There than that, all was well.
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Previous Turbo Tax user. Switched due to lower price and ability to save to my PC instead of the cloud. Turbo Tax was more user friendly to use. Examples are; clicking on a number on one form and it would take you directly to the worksheet. Could also go directly toggle between the interview view and the form view. A better summary can be clicked on any time. To move back to prior sections already worked on was easier to find the correct place.
Response from HRBlockBy Max, Social Media Team, March 15, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
I bought software online. Activation code did not work. Some forms are not supported. It is under developed for Mac platform.
Pros: Maximizes refund
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
I bought this for my Windows 10 PC which was not supported by my previous TurboTax. It worked fine importing my TurboTax data from last year. Just filed both my Federal and State taxes with no issues. I even received my refund just 5 days after filing.
Only suggestion is that the user interface is not as clean or user friendly as TurboTax.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
Thank you for your feedback! We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.