Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,295 Reviews)
Rating breakdown 149,295 reviews
5 Stars
97,782
4 Stars
28,058
3 Stars
10,438
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,678 out of
61,819)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
1
I will switch to other software next year
on March 14, 2026
Posted by: stefanos
from Cincinnati, OH
I will switch to other software next year. Here is why: (1) form 1116, calculation error, 0 x tax = 52!, (2) form 1116 schedule B not supported, (3) cannot e-file with form 1116, (4) form 8960 SALT allocation not updated after the SALT limit was raised, (5) education credit, taxable scholarship not brought into schedule 1, (6) page 2 of form 4562 NOT included in the printout for filing on paper, (7) HR Block support line was useless and undermined confidence in the software.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: EggShel
from FL
Verified Purchase:Yes
We've been using H&R Block SW for years and love it! It streamlines the whole tax process, which helps take the stress off. Can't imagine using anything else.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Customer Rating
3
Could not download my 1099B
on March 14, 2026
Posted by: BLW2
Merrill was not included in the list of financial institutions that could download my 1099B. I had to enter the data manually.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
Thank you for your feedback! We apologize that your experience did not meet your expectations. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Posted by: Failed substitute 1099R
from MI
Verified Purchase:Yes
Hugely disappointed that I could not e-file because I had foreign pension income and no Federal ID number for the foreign payer. This is a problem with your software and nothing to do with the IRS.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Max, Social Media Team, March 17, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Customer Rating
4
Does not support needed form 951 for SS payments f
on March 14, 2026
Posted by: Jmg401
from Moorestown NJ
Verified Purchase:Yes
Normally would give this a 5 but this year not so much mainly because the program did not support form 951 and i had to download and print the form and do it manually. It was not that complicated and I couldn’t understand why the program did not support it. Still better than turbo tax
Pros: Easy to prepare
Value
4
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
2
not worth the money
on March 14, 2026
Posted by: BR547001
Fed was fine, not so much with the state... have used for years, will not use again
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Max, Social Media Team, March 15, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Philadelphia PA area
Verified Purchase:Yes
I’ve use HRBlock for years and have never been disappointed. Easy q and a format. Makes fed and state submissions a breeze.
Pros: Easy to prepare, Fast
Value
5
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Customer Rating
1
Severe bugs render the software worthless
on March 14, 2026
Posted by: C70148
from SC
Buggy software incorrectly generates 8949 forms from 1099-DA. The 1099-DA forms show up in the software correctly, but the 8949 generated from that is badly wrong - it repeats one page three times identically and then ignores the rest of the entries. As a result, the calculated capital gains are completely wrong. This is a major bug that renders the software completely useless. I'll have to copy everything over to TurboTax now.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Department, March 14, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock