I have used H&R Block for years, this year there were several questions that were totally confusing. One question directed me to line 11 of last year's returns. Line 11 did not appear to have anything to do with the section of the returns I was in. Help gave no help or explanation of what the question wanted or why. The review showed that I had Errors, but they were blank.
Pros: Easy to prepare
Cons: Doesn't maximize refund, Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Max, Social Media Team, March 17, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
I buy this program every year. I know how it works and am very comfortable with it. I trust it with the Feds and am sure once I file it as truly over till next year.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
1
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
I bought HR Block software only because TurboTax requires Windows 11 and I despise Windows 11. The HR Block software was adequate, but I found it very misleading compared to TurboTax. TurboTax correctly recalculated how much I owe or how much refund I get based on each new piece of informatin I enter. HR Block software was massively WRONG in its predictions until the very very very end of the process where it finally recalculated and gave me a WILDLY different answer about whether I owed versus getting a refund.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Max, Social Media Team, March 17, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
I am happy with how your progression in the application is very organized, but the printing of the letters are small. With all the times I have to use a magnifier on my statements it makes it difficult to read and type at the same time. Especially with anything that is new tax law.
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
The tax software worked well. After finishing my return I did have a little problem navigating to a specific area to correct an error.
Pros: Easy to prepare
Value
5
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!