Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,294 Reviews)
Rating breakdown 149,294 reviews
5 Stars
97,781
4 Stars
28,058
3 Stars
10,438
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,677 out of
61,818)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
3
Average Quality Tax Software
on March 16, 2026
Posted by: The Secret Weapon
from Monument, CO
I have used this software on and off for many years. It does the job, but it has had minimal improvements over the years. The interface is crude. The Help FAQs are minimal and not well written for comprehension, and frequently refer the user to the IRS Instructions. This year, H&R Block introduced an AI Assistant. Unfortunately, it is not ready for serious work as the AI could only answer 1 out of 4 questions posed to it. I stopped using it at this point. The tax form import feature does not support many investment companies. I will most likely only use this software in the future if it is at a deep price discount.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Max, Social Media Team, March 17, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize that you didn’t have a positive experience.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Retired2018
from Des Moines Iowa
Verified Purchase:Yes
Have used this program successfully for years. My only gripe is the high cost of e-filing the State return.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Thecommish
from Cincinnati, OH
Verified Purchase:Yes
I liked the program. There were a few spots where it was a little confusing but I worked through them. Actually liked it better than Turbo Tax
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Buffalo, NY
Verified Purchase:Yes
I have used your product for the last 4 years. It is accurate, thorough and very easy to follow. I will use it next year!
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from NY
Verified Purchase:Yes
Been using HR for ten years at least. Easy to import, easy to use, easy to file. Never had a glitch or a problem. Will continue to use in the future
One item - 1099B needs better explanation, ie using box numbers as on the form
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: eg1952
from San Francisco
Verified Purchase:Yes
Bought this to replace Turbo Tax as Turbo Tax will no longer work on Windows 10.
Pros: Maximizes refund, Easy to import documents, Fast
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
Value
4
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from San Mateo County, CA
Verified Purchase:Yes
I've been using HR Block software for the last 5 years. Our taxes are fairly simple (a bunch of W-2s and 1099s), so I'm not sure how more complex taxes are handled. Being able to directly import forms makes sure that everything is entered correctly and there are no typos. Another thing I like is that many of the obscure items are listed as "uncommon" which tells me that unless I hear something, it probably doesn't apply. One thing I wish was better is the descriptions of some of the items. I know a 1099 is fairly straight forward, but talking about certain deductions when you click "more info", it doesn't really tell what the deduction is. Instead, it just mentions that if it applies to you, you put it in.
The entire form from start to finish (done in multiple sittings due to availability of tax forms) takes about 2-3 hours.
Pros: Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Nebraska
Verified Purchase:Yes
Have been using this for years. I trust it to compute everything correctly.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 17, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock