Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,294 Reviews)
Rating breakdown 149,294 reviews
5 Stars
97,781
4 Stars
28,058
3 Stars
10,438
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,677 out of
61,818)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Beetfarmer123
from Sublimity, Oregon
Verified Purchase:Yes
I have used HRB for years and this is the first time I had trouble updating. I get messages that say I can’t open my filed tax return, not online or from my saved location, because “My state return is not updated”. When I try to update the software goes back to where I started. Separately, I also got an error message 1004 and had the same circular update experience. Fortunately, was able to submit both returns, but my federal may not be updated and I was able to finish the state return before the update message kept blocking me. I cannot check the status of either the state or federal return because of the update blocks. I sent feedback online to HRB and got no response yet.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Notsurewhatisnext
from MT
Verified Purchase:Yes
I have been using HR Block software since way back when it was called TaxCut. It has generally worked well and it easy to use. However, in the past 2 years, I have had to call support in order to acquire the state side of Deluxe+State. It adds a rather displeasing additional hour plus onto the process of doing taxes. Eventually, with support, I have been able to get things done, but it is a terrible glitch. Because of this challenge and its occurrence 2 year in a row, I am considering switching to TurboTax next year to see if similar or other problems exist. We will see.
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: scooper47
from Western Massachusetts
Verified Purchase:Yes
I have used this for 20 years, but no more. When I tried to enter a distribution from an inherited IRA, it wouldn't do it. All it said was read three IRS instructions, which total 159 pages! That's your job! Hundreds of thousands of people have their own and inherited IRAs. No one to talk to for help.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Missouri
Verified Purchase:Yes
Love the product. Use it every year and provides thorough step by step instructions that walks you through the product.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, March 20, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from CA
Verified Purchase:Yes
Had trouble getting the numbers in the right places this year. Guess I am getting old.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
5
Always excellent tax preparation software
on March 18, 2026
Posted by: JohnC13
from Arlington, VA
Have used HRBlock and TaxCut tax preparation software for many years with superb support. Have recommended to many friends and family members, and will use again next year.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, March 20, 2026
John, we’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Danbo1
from FL
Verified Purchase:Yes
I have been using H & R Block's Deluxe Tax Software since 2009. I have never had any issues with either using the software or the filed returns with the IRS. The program is easy to use and the interview guides you thru filling out your return. It allows you to create a new tax return by importing data from last year's return. The import feature for 1099's is also very handy. I've had simple returns as well as complex returns; the program handled both returns without any issues.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, March 20, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Massachusetts
Verified Purchase:Yes
I bought fed and state version just like I have since 1999 and this year when I went to file fed and state I had to pay to send state return
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Maria, Social Media Team, March 20, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock