Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,294 Reviews)
Rating breakdown 149,294 reviews
5 Stars
97,781
4 Stars
28,058
3 Stars
10,438
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,677 out of
61,818)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: TxS67
from Denver CO
Verified Purchase:Yes
Very annoying glitch when entering some data (Mac OS version). Not up to the quality needed to make you feel that all data is being processed correctly.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Asiya, Social Media Department, March 19, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: cmw1967
from Boulder, CO
Verified Purchase:Yes
So many questions. Importing of 1099s did not work at all this year. None of them. Got all the way through to state taxes and only found out then I can't use the software for a non-resident HI state tax return? Why not?
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Asiya, Social Media Department, March 19, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Nuts2U
Verified Purchase:Yes
I have used this product for many years now. Your charge for submitting the state report is inexcusable. I paid for the whole program, the state submission should be included.
Response from HRBlockBy Asiya, Social Media Department, March 19, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Williamsburg VA
Verified Purchase:Yes
Twice I have entered the Federal information and have processed the Federal return. However, I have not been able to process the state return. I have tried to access the state and the Federal file disappeared.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Response from HRBlockBy Asiya, Social Media Department, March 19, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: achang
from New York, New York
Verified Purchase:Yes
I encountered what appeared to be a serious W-2 data overwrite bug while preparing my return. After entering multiple W-2s for a mid-year job change, the software reused one employer’s EIN for another employer entry. This likely caused my filed return to be delayed in IRS error resolution.
I personally observed the incorrect overwrite behavior on screen, where updates were incorrectly propagated through the W-2s. I've used H&R block for over 5 years, complete loss of trust for me after this incident.
Cons: Hard to import documents
Value
3
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Kandas City
Verified Purchase:Yes
Software did not allow printing of federal and state returns. Used the software for many yesrs. First time I had a problem.
Pros: Easy to import documents
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Ohio
Verified Purchase:Yes
I've used TaxCut for over 20 years and it has always been very easy to understand and use.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, March 19, 2026
We are so happy to hear about your great experiences! We appreciate your time, loyalty, & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Los Altos, CA
Verified Purchase:Yes
HR Block continues to be a solid tool for doing taxes. There's not much I found hard to understand, though there are a few places where it just absolved itself of any responsibility, which I didn't like. One example is when a 1099-DIV had a particular class of dividend and it just told me it accepted no responsibility for figuring out how to handle that. Seems like it should do better. I also had problems last year and was unable to e-file my California state taxes due to its inability to handle SDI properly. If this year I'd had issues again, I would have bailed and never used it again. But, things went smoothly enough so I'll probably be back next year, hoping that these little areas where it fails to help out will not be significant.
Pros: Easy to import documents
Cons: Time consuming
Value
4
Response from HRBlockBy Asiya, Social Media Department, March 19, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock