The software does not provide as much explanation for entries into the software. Their search engine leaves something to be desired.
Pros: Easy to import documents
Cons: Hard to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Lexis, Social Media Team, May 4, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
The fact that I couldn't download my financial information from Chase was a real letdown. i had to enter everything by hand. I recently helped a relative do there taxes and they were able to download information from Chase using your competitors tax software.
Pros: Easy to prepare
Cons: Time consuming, Hard to import documents
Value
3
Response from HRBlockBy Maria, Social Media Team, May 4, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
it worked well until I efiled my return. it was not as easy as last year. it is hard to print out the copies of my forms.
Response from HRBlockBy Lexis, Social Media Team, May 4, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Been using for years. Like the package but seems to be getting more expensive each year.
Pros: Easy to prepare
Cons: Time consuming, Hard to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Lexis, Social Media Team, May 4, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Have always used HRB as my tax preparation software for both State and Federal. This year HRB could not eFile my state forms even though very little changed between last year and this year. It was a big disappointment. The mailing instructions provided was also incorrect and differed from the state's Department of Revenue website. This year's filing was a big step backwards from last year's filing.
Pros: Easy to prepare
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Maria, Social Media Team, May 4, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.