Overall, OK and I have been buying it for years. However, sometimes individual items you need can be hard to find. On the other hand, I finally reached a live human who helped me find the one obscure item I needed -- the place to enter a 6 digit PIN rather than a 5 digit PIN from the IRS.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for taking time to provide a rating! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Would have liked to have been walked through on the Ohio School District Income tax (IT-100) form that only earned income, and not pensions, is subject to the tax, and how to list exempt pension income the first time through. I had to search this out on my own and file an amended return to get my payment back.
Pros: Fast
Cons: Doesn't maximize refund
Value
4
Response from HRBlockBy Max, Social Media Team, March 22, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Tax refund was 90% lower than last year when we use Turbo Tax. I feel that this software did not pickup our 8 year old tax credit.
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Max, Social Media Team, March 22, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.