Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,212 Reviews)
Rating breakdown 149,212 reviews
5 Stars
97,741
4 Stars
28,043
3 Stars
10,428
2 Stars
5,401
1 Star
7,599
85%of customers recommend this product.
(
52,632 out of
61,763)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Customer Rating
1
Three Big Glitches This Time
on May 31, 2026
Posted by: 1040X in Arizona
from Arizona
I have used H&R Block for years with little difficulty. This year (Tax year 2025), I had a series of major glitches that I didn't see. The first one was that the software placed my wife's W-2 income from an employer into a "Business Profit or Loss" heading. I sent in the tax return to IRS. They just sent me a letter asking for back up on a Business Profit or Loss. I fired up the software and eventually found the error (which also led to an incorrect refund amount as well). When I attempted to correct it, the software balked. When I tried to do a 1040X, the software created identical columns. I dragged the old files to the trash so the software couldn't access it. I re-did the return. I can't make the software do the 1040X because the erroneous file is in the trash.
Value
2
Response from HRBlockBy Sydney, Social Media Department, June 2, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Fayz
Verified Purchase:Yes
I was charged twice for filling Ohio state return for one filing
Value
1
Response from HRBlockBy Sydney, Social Media Department, June 2, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Raj Kowolski
from West Chester PA
Verified Purchase:Yes
I used ths software successfully to create 2025 tax
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, June 4, 2026
Raj, we’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: 124556
Verified Purchase:Yes
Too hard to navigate and to find a specific topic. I had an error that I needed to supply the actual dates I paid withdrawn taxes, I looked for the place where I made that choice as I didn’t mean to do that, but could not find it.
Response from HRBlockBy Sydney, Social Media Department, June 8, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: DB2000
from Philadelphia, PA
Verified Purchase:Yes
I’ve been using hrb for over 15 years with great success. However this year I painfully noticed that it does not support Merrill (BoA) integration due to some technical problems.
I will never use hrb unless this is fixed before 2026 tax season.
I will never use hrb unless this is fixed before 2026 tax season.
Value
2
Response from HRBlockBy Sydney, Social Media Department, June 8, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Charleston, WV
Verified Purchase:Yes
It does most things well but I found 1 problem. If you overlook assigning a royalties worksheet copy number after entering royalty income in the K-1 input questions for Partnerships and S-Corporations income, it treats royalty income as zero and it does not warn you that you goofed. An acquaintance had to file an amended return because he filed his return before he noticed that.
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sydney, Social Media Department, June 8, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: nana112
from SC
Verified Purchase:Yes
Overall pleased with the program, but for the SC State Additions to Income, there was no obvious explanation for those, and SC directs tax payers to include an explanation, which I was not able to do within the software.
Response from HRBlockBy Max, Social Media Team, June 9, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: sdbill
Verified Purchase:Yes
Unable to download 1098 data from Schwab. Unable to follow thread of entry several times.
Response from HRBlockBy Ashley, Social Media Department, June 10, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock