I have used the web-based version for the past few years, but this year, a heavier schedule prevented my filing until the 15th of April. I will admit I was a bit miffed when the website seemed to be overwhelmed, and kept me waiting over an hour with still no proper log in. That's when I noticed the 'download' feature. After downloading - I was finished within two hours.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Value
5
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
The worse software. Software was undeveloped and many issues were not functioning such as QBI.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Max, Social Media Team, April 21, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Good at helping work through the needed forms, but when your audit turned up an issue, you failed to take to the cause the problem. I called the help line and while they were nice they failed to solve the problem. The problem was not going allow me to e-file, but the issue was something to do with itemizing deductions, BUT I using the standard deduction?????
Pros: Easy to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Max, Social Media Team, April 21, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
i don't like the physical layout of the pages, too much wasted space on the sides and sometimes print is too small to read. you can enlarge the print to read, but the buttons at the bottom are hidden until you reduce it back.
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
I prefer this product over other offerings but feel that the state filing feel is too high.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, April 21, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!