The summary page is less attractive and less convenient than that of TurboTax. The important information was even split over two pages. Very inconvenient. At one point the program indicated a conflict between the figures I entered and the figures on the W-2; yet they were in fact identical, and no explanation was given for the alert. The program was unable to download information from my financial institutions; I had to enter it manually. Otherwise, this program is similar to TurboTax.
Cons: Time consuming, Hard to import documents
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sierra, Social Media Department, April 20, 2026
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
I have used Federal and State since 2017 and have been satisfied. My tax needs have changed, but always good results
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sonia, Social Media, April 20, 2026
Thank you for your review. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
The import is incomplete. It should include previous years income, taxes, etc. Verifying should be simple by changing color with a simple enter or changing amount and enter.
Cons: Time consuming, Hard to import documents
Value
4
Response from HRBlockBy Sierra, Social Media Department, April 20, 2026
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
on April 19, 2026
Posted by: Gomez769
from Idaho
Entirely too redundant, the app will take you to the same questions over and over again. I’m all for double checking for accuracy but this is totally ridiculous!!
Cons: Time consuming, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Sierra, Social Media Department, April 20, 2026
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
been using for years , just remember to follow the HR "brick road", and you are done....
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
I have been using the hr block tax program for many years and it is generally easy to complete my tax return.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sonia, Social Media, April 20, 2026
Thank you for your review. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
There was some entries where there was no help or detailed explanation.
Response from HRBlockBy Sonia, Social Media, April 20, 2026
Thank you for your review. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!