Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(146,576 Reviews)
Rating breakdown 146,576 reviews
5 Stars
96,419
4 Stars
27,426
3 Stars
10,089
2 Stars
5,220
1 Star
7,422
85%of customers recommend this product.
(
51,159 out of
59,973)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Posted by: Ktown Indians
from Arizona
Verified Purchase:Yes
Easy to use. This is my 5th year. Will buy again next year
Pros: Easy to prepare
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 20, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Holley LeBar
from Washington
Verified Purchase:Yes
I had a great experience using H&R Block’s software. The interface was intuitive to navigate, given that my taxes are quite simple and my dad assisted me.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 20, 2026
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: ronald q
from AK
Verified Purchase:Yes
i usually use turbo tax but it wont work on my window 10.
It did a good jobo finding my deduction.
only negstive it was hard to go back and look at what you had doen. Much Much on turbo tax
It did a good jobo finding my deduction.
only negstive it was hard to go back and look at what you had doen. Much Much on turbo tax
Pros: Easy to prepare, Maximizes refund
Cons: Time consuming
Value
4
Response from HRBlockBy Tra Social Media Team, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: bad accuracy
from Delaware
Verified Purchase:Yes
This was not user friendly this year. Maybe one reason was new criteria and forms. Plus in the accuracy review, it pointed out 6 things that needed to be confirmed, but no directions on how to do it.
I would recommend this to a friend!
Value
1
Response from HRBlockBy Maria, Social Media Team, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Taxpayer G
from Michigan
Verified Purchase:Yes
A few glitches. For example, on the state (MI) taxes, I checked “No” for the property tax credit, yet the final check gave me 19 errors for missing data in the property tax boxes. Similarly, even though the Federal program recommended and I selected the standard deduction, I got several warnings about tentative entries on Schedule A, itemized deductions, which was not used. It would be convenient if there was an option to print the few required federal forms automatically along with “print state official return” selection. The forms exist, so why not all at once?
I would recommend this to a friend!
Value
4
Response from HRBlockBy Tra Social Media Team, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
I thought it was going to be fairly easy - NOT
on April 18, 2026
Posted by: seacheese
from Endicott, NY
Verified Purchase:Yes
I have used your product for the last several years and I thought this was the most confusing version yet and I am going to a professional tax preparation service to review this years taxes, as I have no idea what or why it did what it did. Other years it would guide you and show foundational messages and this years the was none of this. Now, this year, I had different return of the past where my brokerage (Schwab) investment activity genrated most of my income and this product interfaced with the brokerage and downloaded the transactional data. I thought it was going to be fairly easy but I was wrong. When the process ran its audit, there were several transactions that were flagged and I did not have the knowledge and the product help/AI? was pathetic; I started March, tried to interact with 'this' AI but soon I was very confused took a break and tried to work on things again but it was horrible. In the end, I just wanted to get through the taxes and file them on time. I think I spent 18 hours and that was too much on this and feel that this did not save me any money or time...
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Department, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Sun Prairie, WI
Verified Purchase:Yes
I completed the programs and submitted them for acceptance. Both Fed.. and State said we owe 00. Both were accepted but the State acceptance came with a notice that we owed
I filled out both programs and sent them for acceptance. Both said we owed 00. The state form came with a form that said we owed $352 and sent a voucher that was supposed to be sent with the money. I could not get an explanation from anyone. The AI help program could not give any answers. I called a number for your company and also called the state tax number. Both said they did not know why the program said we owe money. They said to ignore the voucher your company emailed us. I don't want to get fined for not paying something the program said we owed.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Maria, Social Media Team, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Mark 35
from Orange County, CA
Verified Purchase:Yes
I had been using Turbotax but now they require Windows 11, therefore I tried your software. There were some confusing areas. Turbotax is more straitforward.
Pros: Easy to import documents
Cons: Hard to prepare
Value
4
Response from HRBlockBy Tra Social Media Team, April 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock