Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(145,382 Reviews)
Rating breakdown 145,382 reviews
5 Stars
95,826
4 Stars
27,148
3 Stars
9,941
2 Stars
5,146
1 Star
7,321
85%of customers recommend this product.
(
50,521 out of
59,163)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Customer Rating
2
Extemely Disappointed
on April 14, 2026
Posted by: Fred1201
from Long Island, NY
I've been using H&R Bloch Tax Software for more than 20 years, so I've been happy with it. This year, as I have done since it was an option, I E-Filed. My Federal return was rejected, not because I'd done something wrong, but rather because there was an issue with your software. The message I got was the issue was going to be fixed and to wait until 04/14/2026 to download the update which would then help to fix the problem, which involved Foreign Tax credits. I waited until 04/14 I followed the instructions I was given and tried to update the software. But there was NO update. I called the tech line for help. While the person I spoke to tried to be helpful, he couldn't see my return and told me that a number of things needed to be filled in on Form 1116. It was difficult to follow, and then do what he said. As I said, I've used this software for 20+ years, always had Foreign Tax credits, and never had any issue with them. I reviewed the portion of the interview dealing with Foreign Tax Credits and found no errors. I finally decided, as the filing deadline was approaching, to forgo the Foreign Tax credit and I deleted that section. This whole episode was very disappointing and frustrating. And it was all as a result of YOUR errors and lack of adequate support. I'm very angry about it. I think I should be compensated for my lost credit, as well as the anger and frustration I went through with this. I'm sure you can tell from my tone that I'm not happy!!
Pros: Easy to prepare
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Ashley, Social Media Department, April 15, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Dumbest
from Us
Verified Purchase:Yes
I bought this software and am so happy I did. Very easy to use
Pros: Easy to prepare, Easy to import documents
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
5
Response from HRBlockBy Ashley, Social Media Department, April 15, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Customer Rating
2
No free State
on April 14, 2026
Posted by: Henri4215
from Duquesne, PA
I had used this program for several years and always had one free state program. For some reason, I had to pay this year. Not sure as to why.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Ashley, Social Media Department, April 15, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Spankytr49
from New Jersey
Verified Purchase:Yes
Sometimes it was confusing due to length of questions
Pros: Maximizes refund, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Ashley, Social Media Department, April 15, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Iowa
Verified Purchase:Yes
I have used your software for many years and had been happy with it. This year my son moved to Illinois and in doing his taxes your software required a duplicate entry of his driver's license number for efiling. That field was 12 digits long while the IL license number is 14 digits. I left out two dashes which caused the return to be rejected. I ended up having to mail his return and make a special trip to IL for his signature. The person I online chatted with suggested I contact the IL Dept of Revenue, as if they could fix your software problem.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Ashley, Social Media Department, April 15, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: awm33
Verified Purchase:Yes
seems like all the glitches from last year were fixed
Response from HRBlockBy Max, Social Media Team, April 15, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Grandma of 7
from New Jersey
Verified Purchase:Yes
I have used the HRB program for Federal and State for over 14 years. I love the ability to import the previous information from the year before. Makes for easier data entry !!! I appreciate the validation check at the end of all data entry.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Response from HRBlockBy Max, Social Media Team, April 15, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Northeast.
Verified Purchase:Yes
Easy to use. Very intuitive. Help if needed. Brings in personal info from previous tax data.
Value
5
Response from HRBlockBy Max, Social Media Team, April 15, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock