Absolute crap. Gets worse every year. Mailing instructions tell me to print forms with no information entered into them, and help topics are pointless.
Response from HRBlockBy Sierra, Social Media Department, April 9, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
I have been using H&R Block for twenty years and I will never use it again. I had to wait a whole month for forms to be updated so I could e-file. It is very poor dealing with income reported on a K-1 form for a S Corporation. It gave warnings that its calculations were probably not correct and then said to make changes directly without telling me how to do that. It has no improvement in user interface in all those years.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Sierra, Social Media Department, April 9, 2026
Thank you for taking time to provide a rating! We’d like the opportunity to work with you to address any concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
The software is pretty good. You can ask questions through their AI, but sometimes AI does not know the answer. Some od the questions in the software require extra research and it took me a while to figure it out. I was able to e-file federal and a State, but the other State the software said e-file was not available, even though i waa willing to pay. That was disappointing. So i had to mail in one State. The other two I was able to e-file. The softeare is pretty good.
Response from HRBlockBy Sierra, Social Media Department, April 9, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
I ALWAYS HAVE TROUBLE WITH THE 1099 R WORKSHEET FOR MY PENSION WITH THIS PROGRAM ALWAYS HAVE TO DO IT MYSELF THE INTERVIEW WON'T DO IT RIGHT I HAD TO DO AN AMENDMENT THIS YEAR BECAUSE OF IT. MAY GO BACK TO TURBOTAX NEXT YEAR
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Sierra, Social Media Department, April 9, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
I have been using H&R Block software since 2017. It is so user friendly thatv promote it to people that still pay tax preparers because they are to scared to take a leap of faith and trust the software. Once you try it you will kick yourself for not trying it sooner. I LOVE IT. the software gets me too dollar on my returns
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 9, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
I've used this product for multiple years and it continues to simplify the tax-prep process!
Response from HRBlockBy Sierra, Social Media Department, April 9, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
5
OK But
on April 8, 2026
Posted by: RAB25
from Henderson NV
I got a discount for Delux 2025 Spftware, but would have been ok with the Basic 2025 Software.
Pros: Easy to prepare
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, April 9, 2026
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!