It crashed three times. I had to re-enter data because I didn't save often enough. When I got to the point I could file, I got a warning that said I could not print the CA return because the forms were not final. yet I was able to submit and file electronically with no such warning.
Got taxes done in no time. However, at the end of the process you go to the plan page, and if you don't want to do any retirement planning if you are already retired, it says that the interview is not completed, and there is no exit cleanly.
We moved in Jan from CA to NC, we had some income from both states. Simply filling out the W2 portion of this was not close to enough. Still not sure if I did this right. Very clunky process.
I received the CD in the mail, installed it after paying the cost of the application. I started ym taxes and my duagters. It works as expected. The only draw-back is that my Federal taxes were rejected because of it not liking my IPPIN. Resubmitted a few more times with the same result, but now if I tried the software states I've exceeded my 5 free e-files. Now I have to sned it through the mail. This is why the 4 stars. I would have given the 5.
Pros: Easy to prepare, Maximizes refund, Easy to import documents