Generally very satisfied. Allows me to do my own taxes with confidence. There have been minor glitches (especially with State programs) that cause a little frustration. But between the HR Block AI assistant and my personal AI chat we “git er dun”
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, March 28, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
I've been using for years. I always feel confident. I had a question this time about the new senior deduction. The live chat agent was very patient with me and explained how it worked. Thanks for that! Also, very little wait time to chat.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, March 28, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
There is very confusing wording in the interview for Deluxe federal for 2025 about RMD “correction window” for those who missed paying their RMD’s on time. It leaves the user wondering where to enter what my RMD requirement is for the current tax year and what dollar value distribution we got to satisfy the tax law.
Pros: Easy to prepare, Maximizes refund, Fast
Cons: Doesn't maximize refund, Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Maria, Social Media Team, March 28, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.