Very difficult to online file, we have online filed for years and this year we had to paper file due to software issues and sitting on hold for two plus hours isn't a way to treat customers
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
I have used this product for years and will not use any other program. Very user friendly and cost effective
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 23, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
Software consistent through out the years I've used it.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sierra, Social Media Department, March 23, 2026
Thank you for sharing your experience with us! We're pleased to hear that you had a positive experience at H&R Block. Your feedback is valuable to us, and we're glad we could meet your expectations. We can't wait to see you again soon!
I am happy with all features of HR Block, except of Print part. I could find the way to print a copy only including Form 1040, and to print flexable combination of forms between federeal and states.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Got my taxes filed quickly, refunds already received. The only thing that would be better if ALL the software updates happened BEFORE I filed instead of after I filed. Who knows if I missed something that could have made my refund even bigger?
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Process sometimes seems a little confusing. Would like to see the Plan feature let me enter next year information on a line by line basis. for example, next year's interest income, dividends, RMDs, gross Social Security and Other Income. As it is, all of those items have to be added and entered as one number. This would make review of next year's estimate more meaningful.
Value
4
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!