As a multiple year user this program is very good to use. As long as your taxes are not real complicated it only takes a couple hours. It asks all the right questions and fills info from previous years.
When filing, I owed a balance which I was ready to pay. After filing, the program did not take me to the Pay1040 site to make the payment. It caused a lot of confusion for that process.
This software is very easy to use and intuitive. It guides you through most of the questions you need to answer. Since I only had retirement and investment income, I did not get into what may be some of the trickier details such as how to calculate both refundable or non refundable credits.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast