I was annoyed that the software would not read the T23 file, it required the T24 to do the 2025 return. I'm pretty sure in the past it would accept any 'T' file. I then tried the pdf file for 2024 and almost none of the data transferred; only my wife's self employment information. I had to manually input everything this year.
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
I am requesting that you DD THE MAJOR BANKS TO YOUR DOWNLOAD capability.
Response from HRBlockBy Asiya, Social Media Department, March 21, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
find the software is very easy to use and it's nice that every year the new software always moves the template from the previous year.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 21, 2026
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Printing your full return or even just the pages for IRS has been impossible to format for several years. Even if you go online to chat rooms on how to - it does not format to fit on standard 8x11 sheet per form. Not user friendly to select “fit to page” formatting
Pros: Maximizes refund
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Very disappointed that my credit card was charged 3 times because your program imported the last year code for free federal EFile took me a minute to figure out the re submitted and it went threw but there were 3 State E File charges on my credit card I’m disputing these charges but I shouldn’t have to! Your program shouldn’t do that!! Turbo tax might be the best will see
Cons: Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Corrina, Social Media Department, March 21, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.