I've changed my wife's first retirement record at least four times. The box #1 keeps changing to a large number that doesn't match the paid amount. It doesn't affect the taxes as the taxable amount in box #2 is correct & used for taxable amount. Other than that the software works fine.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, March 21, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
The product works fine, and is pretty simple to use, but the cost of the state return should be included in the price of the software...
Pros: Easy to prepare
I would recommend this to a friend!
Value
3
Response from HRBlockBy Asiya, Social Media Department, March 21, 2026
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better.
Written by a customer while visiting HRBlock
Customer Rating
5
I have used this software for many years.
on March 20, 2026
Posted by: do car
from Southbury, CT
I wanted to E file my federal and state returns together but the program wouldn’t let me file the state return because I didn’t check a “no dependent” box in the federal program. I couldn’t find the box it was referring to but the state return indicated that there were no dependents. It would have been much easier if I could have E filed both returns.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 22, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
There were flags at the finish. I looked unto each one, but there’s no way to cancel the alert after the review. The IRS calculated that I had a penalty that Block didn’t. I purposely didn’t allow the software to link to Quicken. Last year I did that and all revenue doubled requiring me to go line by line eliminating duplicate entries.
So overall, I’d say this is beta software, not quite ready for primetime.
Pros: Easy to prepare
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.