I've been using it since it was Tax Cut back in 2004. I switched 1 year to Turbo Tax but came back the following year and have used ever since. It makes taxes as painless as possible!
I am a 8 year user . I have had good luck using their programs, from the question and answer to just going straight to a specific form. I tend to find something and stick with it until It lets me down. So far I'm happy. I haven't needed to use the online support so I cant comment on it.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Have used this program for years - loads the previous year's data in a snap, great assistance for entries if needed . . .only reason I did not give it 5 stars is that this year it showed my return as having a risk of audit but none of the possible reasons did not apply to my return.
Third year I have used it. So far so good! It is fairly easy to follow. Some areas that were confusing, but I am sure it is the tax law fault. Was a little disappointed about having to pay more to file the state return.