They did not solve the problem. It is still happening, so I just filed my Virginia state return on paper.
Pros: Easy to prepare
Value
3
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
I’ve been using H&R Block software for years! It’s been great. 2025 taxes were a bit more complicated as the taxes themselves became more complicated. I highly recommend this program for taxes. It pulls in previous year’s info and makes it so much easier for me.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, March 20, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Customer Rating
3
State is so so
on March 19, 2026
Posted by: Just me really
from Prescott AZ
State is not very friendly... It wants a lot of additional info, sorry I JUST DIDNT KNOW... Federal was fairly painless. Forms were not the same on the 1099s as my 1099s. You need to correct that!
I would recommend this to a friend!
Value
4
Response from HRBlockBy Eva, Social Media Department, March 20, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
I am a returning customer who finds your software very user friendly over several years of use. This year it was even simpler to understand and prepare my tax returns. I don't look forward to tax season, but I do know that I will not hesitate to use H&R Block software.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, March 21, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.