I have used H&R Block tax software for years. It's easy to use (for tax software, that's relative) and walks the user through the process step by step.
I have used this software for several years without any problems. It's easy to use and it's well organized. However, this year I had a problem. The program would not let me submit my completed tax return to the IRS without updating the program. I updated it, but it still would not submit the return. After many failed attempts to update (even downloading updates from the website), the problem was resolved with the help of a person in the HR Block chat room. This required uninstalling and reinstalling the program. This took a couple of hours to troubleshoot and accomplish. It was a very frustrating process. In the future, I recommend that users be alerted to software issues before they have to spend hours trying to get the software to submit their tax returns. Thank you.
Federal filing went fine as usual. Unfortunately the Massachusetts state program has a glitch that does not permit an adjustment for MA tax free interest income.