Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(135,068 Reviews)
Rating breakdown 135,068 reviews
5 Stars
89,922
4 Stars
24,896
3 Stars
8,803
2 Stars
4,643
1 Star
6,804
85%of customers recommend this product.
(
44,509 out of
52,133)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Posted by: Norton compatible issue
from Colorado
Verified Purchase:Yes
The state return would not file until the credit card went through. Your program efiled my federal return no problem but we spent a long time working with your agent to figure out how to get your program to accept my credit card.Apparently it had to do with the Norton antivirus software firewall, which we had to turn off in order to purchase the state efile.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Sydney, Social Media Department, March 5, 2026
Thank you for the valuable feedback. Our goal is to make your tax life easier, and we apologize you didn’t have a positive experience. We’d like the opportunity to work with you and make it right. If you could call us at 1-800-472-5625, our support team is ready to help.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Silver Spring, MD
Verified Purchase:Yes
I did not expect to have to file part of my Federal return on paper. It turns out that with this software bringing itemized deductions forward required mailing in paper forms because the software, at least in 2024, would not generate more than one non-cash contribution form, which has space for just four contributions. This seems like a pointless limitation and a hassle for generous customers.
I would recommend this to a friend!
Value
4
Response from HRBlockBy Ashley, Social Media Department, March 4, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
Have used this software for decades and am very satisfied.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, March 4, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Frustrated in Missouri
from St. Louis Missouri
Verified Purchase:Yes
I have been using your software for years and have had good experiences. This year was a terrible experience. The import features were a disaster and 9/10 during any type of import the software would crash and I would send the report to Apple. These important failures w widespread among many document types. On top of that the simple calculation for health care subsidies was broken and I had to wait for weeks for it to be fixed to finally be able to electronically file. Overall an extremely frustrating experience and it’s still ongoing as I file multiple tax returns for the family. Probably my last year using the software.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Ashley, Social Media Department, March 4, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: TopSarge
from Modesto, CA
Verified Purchase:Yes
Took me several times before the app would complete my submission. Still shows cancelled attempts on my bill pay.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Ashley, Social Media Department, March 4, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Nicker
from Frisco tx
Verified Purchase:Yes
Very easy to fill out because of questions and layout
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, March 4, 2026
We are so happy to hear about your positive experience! We appreciate your time & business and thank you for taking time out of your day to provide us with valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Tanker114
from Texas
Verified Purchase:Yes
The software ask for amount of RMD. However, I took the amount of my RMD out and received a 1099R in that amount. When I then answered the amount of RMD, the software added the income a second time and taxed it a second time.
Pros: Easy to prepare, Easy to import documents
Cons: Doesn't maximize refund
I would recommend this to a friend!
Value
4
Response from HRBlockBy Ashley, Social Media Department, March 4, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: whyxxx
from Raleigh, NC
Verified Purchase:Yes
Was very disappointed with H&R Block's tax return software. I have a pretty straightforward return for married filing jointly, and had switched a few years ago from TurboTax after problems with their software to handle Roth conversions.
We are retired, and this is first year of my Required Minimum Distributions (RMD). Even though my distributions were done on time and properly, H&R Block software created IRS 5329 forms for both me and my wife (and my wife isn't even the right age for RMD!!!). I had to do outside research to educate myself and delete these forms from my return.
Also, the H&R Block software generated an IRS 5695 form for energy credit without explaining that my improvements did not qualify. Again, I had to do outside research to determine I should delete this form from my return.
This kind of sloppy, error-prone return is not what I wanted, and I will be looking for a different product next year.
We are retired, and this is first year of my Required Minimum Distributions (RMD). Even though my distributions were done on time and properly, H&R Block software created IRS 5329 forms for both me and my wife (and my wife isn't even the right age for RMD!!!). I had to do outside research to educate myself and delete these forms from my return.
Also, the H&R Block software generated an IRS 5695 form for energy credit without explaining that my improvements did not qualify. Again, I had to do outside research to determine I should delete this form from my return.
This kind of sloppy, error-prone return is not what I wanted, and I will be looking for a different product next year.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Maria, Social Media Team, March 4, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock