I've been using HRB for several years. The process is easy to follow, and I trust getting correct guidelines. The only downside is, sometimes, trying to find a specific entry to review is difficult to access. It requires to go through each step of the process to get to the entry rather than going to it direct.
Pros: Easy to prepare
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
The software loaded onto my computer with no problems and opened immediately. I like the way it is designed to go from income sources all the way through to deductions and constantly analyzing whether anything is missed. I also like the electronic filing feature.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Normally, I smoothly finish my taxes every year. This year was different. Revisions to the software we're required to allow my program to function properly. I had difficulties with two different returns causing me to engage with their technical services. This caused delays in processing my return. I am now opening my mind to making a change next year.
Pros: Easy to prepare, Fast
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Ashley, Social Media Department, March 4, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
I bought this on auto renew then i got ads offering it cheaper
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
I was able to complete our taxes very quickly. It helped to have last years input feed into the new year, and assured me I didn’t miss anything. Very fast amd, I feel, efficient.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Max, Social Media Team, March 3, 2026
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!