I like the way you can navigate the question and go back and forth. Has every deduction most people can take. I especially like it remembers what you did last year and can load a lot of that information into this year. I also like the ease with which you can "efile".
It is a solid tax program, but the instructions could be clearer on some of the itemized deductions (1099-R withdrawals that are repaid are not declared in NJ, did not pick up my over payment of UI & FLI). Would still recommend but I'd encourage you to have someone look them over (someone cheaper than the second look program).
First time user of H&R but found it to be easier than expected. Hardest part was trying to find old documents for information. Certain areas did not clearly explained the task and samples helped but certain areas did not contain samples. Overall was easy to complete my taxes.
I hate tax preparation. This software makes it much easier. It will pull in data from your previous year (assuming you used it last year of course) to further reduce data entry.