Easy to purchase, download, install, and follow the steps for online tax preparation. I could enter data, save it, and return again another time to continue. I could use the 'back' links or menu tabs to revisit important parts of the tax return. There were helpful hints with links to IRS for more information. The instructions were clear and easy to follow. Filing online worked well for my Fed and State returns.
In the middle of sending the state return I had to update the program. After the updated I was charged again for sending the state return. I was charged twice for sending the state return and there is nobody to contact to fix the charge. I have be in a virtual chat with a computer and it keeps asking me the same questions over and over.
I have used H&R Block for the last three years after a poor experience with another product that I had used for many years. This version was even better than last years one. I completed my state and federal returns in record time.
Could it be prettier? Maybe. But it works, and that's what counts. I do think the website it maybe a little easier and more intuitive, but my taxes are done so I'm not counting aesthetics that much.