Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,302 Reviews)
Rating breakdown 149,302 reviews
5 Stars
97,783
4 Stars
28,062
3 Stars
10,440
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,682 out of
61,825)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Customer Rating
4
Software Easy to use - Updates difficult to upload
on May 21, 2020
Posted by: Anonymous
from Tennessee
Easy to input data. Second time to use this product.
HR Block needs to either give better instructions to obtain updates or fix the software.
Was never able to update the program (kept saying firewall, etc. issue). I reloaded program on another computer and it updated upon reload. Was about to reload the program and "re-input all data" when I decided to try to start the program using the "software provided shortcut" on my desktop. "SHAZAM!" - it came up and asked if I wanted to update and it made the system update.
Problem - I was opening the program using the "saved file in "My Documents". Doing that it is easy to do all the inputs, etc. to complete your form...but there is no way it will let you update or file the return. THIS NEEDS TO BE FIXED.
HR Block needs to either give better instructions to obtain updates or fix the software.
Was never able to update the program (kept saying firewall, etc. issue). I reloaded program on another computer and it updated upon reload. Was about to reload the program and "re-input all data" when I decided to try to start the program using the "software provided shortcut" on my desktop. "SHAZAM!" - it came up and asked if I wanted to update and it made the system update.
Problem - I was opening the program using the "saved file in "My Documents". Doing that it is easy to do all the inputs, etc. to complete your form...but there is no way it will let you update or file the return. THIS NEEDS TO BE FIXED.
Pros: Easy to import documents
Cons: Time consuming
No, I would not recommend this to a friend.
Value
5
Written by a customer while visiting HRBlock
Posted by: MARK Beau
from Chicago area
Verified Purchase:Yes
Step by step process makes it easy to complete your taxes on your own.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
2
This Year Block Disappointed Me
on May 21, 2020
Posted by: Diogenes74
from North Carolina
I've used Block for a long time, lots of years, and I've liked it. But this version put up my 2018 AGI incorrectly and the IRS refused my return until I struggled with the IRS site to get the correct ASI and redid the return. 2 stars for this year, 4 stars for the last 20.
Cons: Time consuming, Hard to import documents
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: IGMetal
from Flint, MI
Verified Purchase:Yes
Easy to use, answered all my questions and it is nice to have backup
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
2
Seems the software less clear and lacks support.
on May 21, 2020
Posted by: Workingforaliving
Verified Purchase:Yes
Seems to me that Basic edition was better than the Deluxe regarding clarity of instructions. I have been using basic for 10+ years and this was first time I used Deluxe. Some areas are flat out incorrect, such as child care credits only allow for a child, and not a dependent such as an elderly parent (IRS instructions and competitors handle this much better, it was correct last year in the Basic edition also). When I wanted this clarified I could not get a hold of H&R thru email, phone, or Chat. Totally unacceptable.
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting HRBlock
Posted by: A Kinstler
from Cincinnati, Ohio
Verified Purchase:Yes
I have used Block software since i worked for them 15 + years ago. It is an easy and thorough interview that covers every possiblity of your tax situation. You only need the internet for updates each time you load the program and finally to send your return. So your connect will not slow you down like online websites and your data is much more secure.
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Creswellite
from Eugene, Oregon
Verified Purchase:Yes
I have been using H & R software for years. It is always a solid program. There have been glitches sometimes but they usually come through for me.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: B Harris
from Atlanta, GA
Verified Purchase:Yes
I've used the H&R Block tax software for many years and look forward each tax season to the ease of downloading, preparing, and electronically filing my federal and state tax returns.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock