Fairly easy to use but I feel like the interview process has gotten more "lazy" over the years -- more barely explained checklists and less exposition for guidance. I encountered an apparent error in the "accuracy review". It said that I needed to "answer the question below" but there was no question below highlighted so I had to search the whole form for any omissions. I finally found it but it was most annoying having to hunt for it.
Overall, considering the complexity of taxes and the relatively low cost of the program, it is a good value, but I think I'd rather pay a little more for something which made the process easier.
After years of doing my taxes on paper, and last year making the mistake of filing my taxes directly on the IRS and state websites, I am so glad I purchased H&R Block's Deluxe Software this year. After answering their questions on my itemized deductions, knowing that the federal standard deductions would prevail, I was delightfully surprised to find that they used the itemized deductions for my state. Lo and behold, I am getting much more money in both federal and state returns than I thought I would. The cost of H&R Block's software more than paid for itself. I will use them from now on without a second thought.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
The price got me to move from Taxact to this. Unfortunately I didn't notice that they do the SAME exact thing as all the others - The state still costs extra to eFile. I assumed incorrectly that this came with one free State efile.
It also caused my return to get rejected several times until I figured out the problem. One was that it wouldn't let me type my kids full last names which are hyphenated.
The other was that this year I am filing as Head of Household as I was divorced last year. When I imported my previous year return where I was married it put my then wife's SSN into a worksheet. This caused the IRS to reject my return saying that my spouses ssn was invalid. But this was not flagged, and it should have deleted her when it saw that I was divorced. Luckily I figured it out but this is a bug.
It works and is reasonably priced. Does a good job of working through the tax filing process and integrates well with the state program. Also, when used in successive years, will transfer information from one year to the next.
I've used HRBlock Tax software for years and have always been pleased with results and how easy the software is to use. Completely walks you thru the preparation and filing process and has a great "take me to" feature that enables you to jump around to various sections if needed. I particularly liked the efiling process and ability to easily save a pdf file of complete Fed and State return. Highly recommend.
Pros: Easy to prepare, Easy to import documents, Fast