Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,302 Reviews)
Rating breakdown 149,302 reviews
5 Stars
97,783
4 Stars
28,062
3 Stars
10,440
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,682 out of
61,825)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Posted by: New Yorker Tax Payer
from New York
Verified Purchase:Yes
Too many flaws to be recommended, when I reported my Roth IRA access contribution. Admittedly, only a minority of tax filers need this to work smoothly. But it’s not something exotic either. I expect more.
Pros: Easy to import documents
Cons: Time consuming, Doesn't maximize refund
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Posted by: DWFortner
from Houston, TX
Verified Purchase:Yes
If you are conscientious about keeping good records, this product is a breeze to use. If you need a little prompting, you’re still fine, as the application just about takes you by the hand to get through things. It’s terrific!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Christine Gooding
from MD
Verified Purchase:Yes
You are on your own for tech support and tax concerns and questions.
Pros: Easy to import documents
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Posted by: RMan50
Verified Purchase:Yes
It’s a nice program but it makes it difficult to switch between the interview mode and the forms mode. In some cases reports a accuracy problem but doesn’t take you to the right place to fix it. One example is the question if you have health insurance.
No, I would not recommend this to a friend.
Written by a customer while visiting HRBlock
Customer Rating
3
Navigation is clumsy help function if poor.
on July 7, 2020
Posted by: disappointed831
from Phoenix Arizona
In accuracy check, i kept getting "you didn't tell us about your Health coverage". The instructions to get to the form to correct it led nowhere. Help function was no help. It said Health coverage was no longer required. I was forced to go through the entire interview process to fid where you asked about What kind of insurance I had. Also no instructions about where or when to send the check pay taxes owed. Even in your review section you show an asterisk but no explanation for it. or why you need a nickname or what it used for.
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Midland, MI
Verified Purchase:Yes
It's so easy to use! It leads you step by step from beginning to end and has answers to any question you might have. I'll continue to use it as long as I am able.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
2
Had to pay for my “Free” State e-file.
on July 7, 2020
Posted by: Squarebush
from Ellijay, GA
Due to time delays (COVID-19) had to file state return sometime after federal return. For some reason I was forced to pay for my State E-File even though it was included in the purchase of this service program.
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
1
Customer service impossible to reach
on July 7, 2020
Posted by: Patricia275
from Boston
I’ve used this software for years. This time, The software required an update after I entered my credit card information to file. My credit card alerted me that I was charged twice within 2 minutes. Customer service impossible to reach, I’ve been on hold for 1 hour and waiting to chat online with a representative for 1 hour . I can only imagine how awful it would be if I had a tax question. Don’t recommend.
Pros: Easy to prepare, Fast
Cons: Doesn't maximize refund
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock