I spent over 4 hours on the phone today trying to get some information about the software that I purchased. While I was waiting I worked on their website. I could not get the help I needed. I also had a problem at the end of the filing process that I could not help either. I have used the H&R software for 6 years and never had any trouble. This year it was very disappointing.
I’ve used H&R Block software for several years now, the self help and ‘ fill in’ from last year makes the whole process seem flawless and easy to prepare.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Still looks dated and doesn’t actually explain eve
on July 10, 2020
Posted by: TaxSoftwareIn2020
Verified Purchase:Yes
There are still far to many times it doesn’t explain a field and tells you to go look up it up in an IRS pamphlet. Also the UI looks like it hasn’t been updated ever and I don’t think it ever has been.