Best feature is the incorporation of previous year's data and carry overs. Also I had a complicated situation this year were I sold a house and moved so I had two State returns as well as the capital gains worksheet from the house. The system stepped me through it very easily.
I messed up on my kids information and H&R revived the e-file rejection summary and told me what to fix. If I had mailed in my return this process would have taken months to resolve. I might just use my local office because they have direct support with the IRS. This would give me the most peace of mind.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Have used software for years but this year problems w NY State filing. Software prints out page explicitly stating: "NEW YORK STATE REQUIRES THIS INCOME TAX RETURN TO BE FILED ELECTRONICALLY...you MUST file it electronically." Yet when I tried there were no options to file NYState electronically and a statement that even said that New York State was not eligible to file electronically! An "options" page provided no useful information as what to do next. I had to file by paper.
The NY State was purchased, so what happened with the software?
My husband tells me every year why I choose this? It’s because I have it saved in my computer and it makes it easier. Yes I said easier but that’s not even true. This year on top of everything else, it is so far charged me three times for one state filing. It is repeatedly charged me for the same state filing.That was rejected. I would think that they could auto fill the information that was needed to file that
Cons: Time consuming, Hard to prepare, Hard to import documents