Customer reviews from HRBlock
H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Average customer rating
4.4
(149,300 Reviews)
Rating breakdown 149,300 reviews
5 Stars
97,783
4 Stars
28,062
3 Stars
10,438
2 Stars
5,408
1 Star
7,609
85%of customers recommend this product.
(
52,682 out of
61,823)
Customer Reviews for H&R Block - Tax Software Deluxe 2025 PC/Mac [Key Card] - Mac OS
Posted by: Disappointed User1324152
from CT
Verified Purchase:Yes
The federal part of this program was very good. Terms were defined and explanations were provided, both simply enough that I thought I understood. In comparison, the state forms I did had very little in the way of support. "Learn more" was generally a brief sentence that did not adequately explain the topic. In one case, the CT software said the Schedule 2 *worksheet* was not included, which led me to believe I needed to find it and complete it outside the program. I am still not sure if that was the case, but I later discovered Schedule 2 *is* in the software. I still don't understand how the data was calculated, which make me wary. Integration of state and federal and state to state information is sorely lacking.
Pros: Easy to import documents
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Written by a customer while visiting HRBlock
Posted by: Time Jefe
from San Jose, CA
Verified Purchase:Yes
Product is very good, however, the times that I did have questions, both the chat line and the help support 800# were unreachable. I waited for over 50 minutes with the 800 to no avail. During this time frame the recording would state that my “wait time is ....”, a wait time was never provided and I gave up. Summary: Product is very good, but the advertised support is less than a one star.
Pros: Easy to prepare, Fast
Cons: Time consuming, Doesn't maximize refund
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Texas
Verified Purchase:Yes
Very easy to use, helps so much with the calculations. Very highly recommended.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
4
electronic file didn't work
on July 16, 2020
Posted by: Melvonsky
from Pine Grove WA
I purchased this because I thought the E-File would be great, however the program imported incorrect information from the previous year so the IRS rejected the transfer. I followed the information provided to correct the error and resubmitted it a total of 5 times. Each time it was rejected.
Pros: Easy to prepare
Cons: Time consuming, Hard to import documents
I would recommend this to a friend!
Value
3
Written by a customer while visiting HRBlock
Customer Rating
5
Consistent success. One issue with update link.
on July 16, 2020
Posted by: Jim Homebody
from Philly area
Verified Purchase:Yes
My return is not overly complex. Or perhaps that's how I feel with the software. Plug & Chug.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Suman B
from Ohio
Verified Purchase:Yes
I have been using H&R Block since 2002 and have always liked the ease with which I can do my taxes in one sitting. Great software, easy to work with and excellent results.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I've been using their software for over a decade and it remains as easy to use and comprehensive as always!
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
4
Very easy to use.
on July 16, 2020
Posted by: samrev
from MI
I've been using this H&R for many years and over time it has become harder to get phone assistance. This year I called a few timed and it was plain unavailable. I was told there too many calls and it hug up.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Written by a customer while visiting HRBlock